Services for you & your family
Clinical Psychology &
Paediatric Occupational Therapy
Our Centre aims to provide a one-stop shop for you and your children. We work specifically with families from pregnancy planning through the antenatal, postnatal & parenting journey. We have a team of five practitioners, including four clinical psychologists whose area of special interest is perinatal mental health (meaning the period of time before birth and following it). We also provide therapeutic services to children with any social, emotional or behavioural concerns. Our paediatric Occupational Therapist works with children up to six years with a wide range of concerns including physical, social, toileting, eating and sleeping. Further, we service adults with all mental health concerns.
Please browse our website for more information regarding our areas of interest and work, and feel free to contact us with any questions you may have.
Our experienced staff offer individually tailored, evidence based support to both children and adults with a wide range of concerns.
Our first priority is to provide a relaxed and supportive atmosphere in which clients can identify their needs and make progress towards their goals.
Conveniently located in Tusmore (adjacent to Burnside), the Paediatric & Perinatal Centre offers a respectful and considered client-centred approach.
These are uncertain times and we are well aware of how this may feel for many of you. Given the uncertainty and the fact that the landscape is constantly shifting at present, we wanted to provide some certainty in terms of ongoing psychological assistance for you.
We have always taken the health and welfare of our clients seriously as we work with some vulnerable populations. We have stepped up our cleaning and sanitising to ensure that we are providing the cleanest environment that we can. Our whole team are aware of appropriate hygiene practices and of when they would be required to self-isolate.
Over the coming weeks, it may become necessary to move from face to face consults to Telehealth. Telehealth refers to providing services to clients via online video conferencing and telephone.
There will be clients who would like to move to Telehealth sooner rather than later either due to self-isolating for community health or due to quarantine. We have always provided the option of Telehealth so we are already able to offer this option.
At this point, Medicare have advised that they will provide a rebate for clients for Telehealth services if they meet certain criteria.
Vulnerable and isolated clients are eligible to receive Telehealth services provided by a psychologist if the person:
- has been diagnosed with COVID-19 virus but who is not a patient of a hospital;
- or has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC);
- or is considered more susceptible to the COVID-19 virus being a person who is:
- at least 70 years old;
- or at least 50 years old and is of Aboriginal or Torres Strait Islander descent;
- or is pregnant;
- or is a parent of a child under 12 months;
- or is already under treatment for chronic health conditions or is immune compromised;
- or the person meets the current national triage protocol criteria for suspected COVID-19 infection.
The person is referred by: a medical practitioner, either as part of a GP Mental Health Treatment Plan, or as part of a shared care plan or as part of a psychiatrist assessment and management plan; or a specialist or consultant physician specialising in the practice of his or her field of psychiatry; or a specialist or consultant physician specialising in the practice of his or her field of paediatrics;
- and the service is provided to the person individually;
- and at the completion of a course of treatment, the referring medical practitioner reviews the need for a further course of treatment;
- and the service is bulk-billed.
UPDATE: The government have indicated that from Monday 30th March all patients with a Mental Health Care Plan from their doctor will be able to access Medicare rebates for Telehealth services. The details of this are expected to be announced on 27/3/20. The main private health insurers have also indicated they will provide a rebate for Telehealth from t30/3/20. (Please check with your insurer regarding your personal cover.) Of course clients are also welcome to access Telehealth and pay for the service privately (without a rebate).
We use Zoom or phone calls for Telehealth appointments. Using zoom is very straightforward. You will receive a unique link to a secure meeting connection. For first use please use the link 5 minutes prior to planned meeting (or at any time earlier) so that your computer or phone has time to upload the required software and you can create your own free account. If the connection is poor or ineffective sessions will take place via telephone; please let us know if you prefer a different telephone number be used in this circumstance rather than your usual contact number.
Please ensure you let us know the day prior if you are unable to attend your Telehealth consultation. Usual cancellation fees apply if connection via either of these methods at the time of the scheduled appointment does not result in contact and the session cannot be undertaken.
Some of our clinicians currently continue to see clients face to face whilst requested and will continue to do so unless we receive advice that we should not, or they believe that it is not safe to do so. Usual Medicare rebates continue to apply to face to face consults.
At this stage the options for clients to access psychological therapy are:
- Continue to see your psychologist face to face if they continue to offer this while it is safe to do so (please check with reception).
- Utilise Telehealth for Medicare rebated psychological consults (either video or phone) as you have an eligible Mental Health Care Plan
- Utilise Telehealth without a Medicare rebate (possibly a private health rebate).
If you have an existing face to face appointment booked with one of our psychologists and you would like to access Telehealth, please contact reception to advise.
We will be updating you further if circumstances change in terms of face to face contact. In the meantime, please be assured that your mental and physical health remains our first priority. As part of this, please be aware that our staff may discontinue a face to face session if a client appears unwell. In this circumstance the usual fees for service would apply.
Please be aware that our reception hours will be changing over the coming weeks. You will be able to leave a message on voicemail or send through queries to our reception email and we will contact you as soon as we can. There may be times when you are invoiced for the service rather than pay at the desk.
We are here to support all of our clients at this uncertain time. The current situation is placing significant strain on many individuals, families and small businesses and we are pleased to be in a position to assist. We are confident that with these procedures and options in place that our practice will be well placed to continue to support you and all of our clients in the months and years to come.
Online Therapy: so very 2020
With the COVID-19 virus impacting us all we are finding our way in a new world. We can’t go out for dinner, see our friends or have play dates for our children. Our concerns for the health of ourselves, our loved ones and our communities are preoccupying; our jobs, income and businesses are on the line. Psychologists are not immune to these concerns, but we are trained to support people in challenging and uncertain times.
Many of us are choosing to self-isolate for the health of ourselves and our communities. But the impact of this is enormous. A lot of the strategies we usually use to self-regulate and destress are no longer accessible (e.g. socialise, go to the gym or exercise group, out to dinner, to the pub or the movies). So our reserves are lower, our stress is higher. There has never been a more important time to look after your mental health.
If you have children you would recognise they are impacted by these changes too. Not just by the limitations on their activities and social interactions but by the stress levels of their parents, siblings and caregivers. We are generally more frustrated, which makes them more frustrated, and we’re in each other’s pockets 24/7.
Psychologists in Australia (and around the world) have been delivering therapy via online platforms (Telehealth) for some time. The Telehealth clients of our clinic have been in rural areas and unable to access appropriate local support, some have been interstate or overseas. Whilst COVID-19 has brought, and will continue to bring, many challenges, the delivery of quality psychological support through our practice will not be disrupted. You can stay connected to your therapist throughout the uncertainty of the next few weeks and months by undertaking consultations online.
Telehealth initially seems like a different way to undertake therapy, and some may have concerns regarding what this looks like, so we have made some notes below. We are happy to answer any further questions, please let us know if you have any.
Concern: We won’t have the same connection online as face to face
This is a common concern but we haven’t had this issue. The first session online can be a little different to face-to-face as you get used to the platform, angle of the camera and work out (if you want to, as I do) how to cover the image of your own face so you aren’t distracted by it. Face to face first sessions can also feel a little tricky as you ask yourself to be vulnerable with a (lovely, experienced and non-judgemental) stranger. Once you have settled in online therapy is much the same as face-to-face, only easier.
I personally have undertaken training via an online platform (Zoom) over several months. This allowed me to undertake training that is not run within Australia (e.g. Mindful Birthing teacher training) and to access the wealth of knowledge of a number of great practitioners all over the world who were undertaking the training at the same time. I’ve also used it for supervision over the past year with a highly experienced clinician whom I wouldn’t have been able to see otherwise as she was not local to my area. My experience has been that it’s still easy to connect with people online, and it’s much easier to factor in the time of the actual call rather than that plus travel time (especially when someone is looking after your children at the time!).
Concern: Technology is too complicated
We use a program (‘online platform’) called Zoom to undertake our sessions. It’s much like Skype but more secure. One reason we chose Zoom is that when you make an appointment we can send you a personal link to your specific appointment (‘meeting’) and all you have to do is click on the link. The first time you click on a meeting link you will be prompted to install Zoom (don’t worry, it does it for you if you allow). Once you’ve done that all you have to do is either enter the meeting ID by hand (which is in your link) or go back and click on the link again. You’ll be taken directly to your appointment where you’ll either see your therapist or a message saying “wait for the host to start your meeting”. That’s it!
Concern: What if the internet drops out or it doesn’t work?
We always encourage having your phone nearby in case of issues. We sometimes use phone for voice and Zoom just to see each other if there are sound issues. However, we can undertake the session just via phone if a client prefers or there are issues with the online application.
Concern: Is it secure?
Concern: I’ll need equipment I don’t have
The only requirements for online therapy with us are:
- A phone or computer with stable internet connection
- A quiet and private place to talk
- Consider headphones to improve sound quality and privacy if you prefer
- An alternative phone number in case of any problems
Concern: It’s all too hard
Perhaps a phone consult is preferable? We offer these too.
These are challenging times and it is easy to put your needs to the side while you focus on the needs of others. This isn’t always in your best interests (or theirs in the long term).
In summary, Telehealth is unfamiliar to many but most of us are familiar with Skype, FaceTime or What’s App. Online therapy can be just as effective as face-to-face therapy, and you’ll likely settle in quickly if you give it a try.
- Antenatal Concerns
- Postnatal Depression
- Postnatal Anxiety
- Traumatic Birth
- Attachment relationships with children
- Fertility concerns & IVF
- Grief & Loss
105 Tusmore Avenue, Tusmore 7228 5363